Privacy policy
1. Introduction
This Privacy Policy describes how Native Clusters Pvt. Ltd. ("we", "our", or "us") collects, processes, and safeguards your personal information when you use the Madurai Meter Auto mobile application.
By accessing or using our application, you acknowledge that you have read and agree to the practices described in this policy.
2. Information we collect
We collect only the information necessary to deliver a safe and reliable ride-booking experience.
Account details
- Full name
- Phone number
- Email address (optional)
- Profile photo (optional)
Location data
- Pickup and drop-off points
- Real-time GPS during trips
- Route and trip tracking data
Usage data
- Features accessed in the app
- Booking and trip history
- Session duration and interaction logs
3. How we use your information
Your data is used solely to operate, improve, and secure our services.
Core service
- Ride booking and driver matching
- Navigation and route optimisation
- Real-time trip tracking
Improvement
- App performance and reliability
- New feature development
- Enhanced user experience
Security
- Fraud detection and prevention
- User safety assurance
- Identity verification
4. Third-party services
We partner with trusted third-party providers to power certain features of our application:
Google Maps
- Location services and navigation
Firebase
- Push notifications and analytics
Our commitment: We do not sell, rent, or share your personal data with any third party for advertising or commercial purposes.
5. Data security
We implement industry-standard safeguards to protect your personal information at all times.
6. Data retention
We retain your data only for as long as it is necessary to provide our services or as required by applicable law.
You may request account deletion at any time. Your data will be removed within 30 days, and backup copies will be fully purged within 90 days.
7. Your Rights
You have full control over your personal data. We honour all requests within 30 days.
8. Children's privacy
Madurai Meter Auto is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. Should we discover that a child's data has been inadvertently collected, it will be permanently deleted without delay.
9. Policy updates
We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Any updates will be published within the application with a revised effective date. Continued use of Madurai Meter following such changes constitutes your acceptance of the updated policy.
10. Delete Your Account
1. Open the app
2. Go to Profile
3. Tap on "Privacy & Account Deletion"
4. Delete My Account
11. Contact us
For any queries, data requests, or privacy-related concerns, please reach out to us: